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INDEC FAQs // your
questions answered

Find answers to common questions about our services, features and how we can help ensure your success.

INDEC FAQs // your questions answered

Find answers to common questions about our services, features and how we can help ensure your success

On this page, we answer the most frequently asked questions about INDEC, GOBENCH and the entire suite of id-x-platform services. If your question isn’t answered here, please get in touch.

Get a demo
We’re happy to help!
Absolutely! We understand the importance of experiencing our products firsthand. We’d be happy to show you our demo system live, accompanied by an expert who can explain key functions and answer your questions. Furthermore, we can incorporate your real-life example data and use cases into our test environment, so you can get a comprehensive understanding of how our solutions address your specific needs. Additionally, we’d be happy to give you access to our test environment for individual testing, so you can explore the features and benefits at your own pace. Get in touch with us to schedule your personalized demonstration today!

We offer a variety of support options to ensure our customers receive the assistance they need with products in the id-x-platform:


Consulting: Expert guidance on benchmarking processes tailored to your industry.


Data structuring workshops: Evaluation of existing data and integration into our software solution for optimal analysis and reporting.


Training sessions: Dedicated sessions to become proficient in using GOBENCH.


Networking events: Opportunities to engage with other customers and external experts to exchange knowledge within the INDEC community.


Ongoing and fast support as needed: Access to a dedicated team member for ongoing support via e-mail or phone, addressing any questions or issues you may encounter.


We’re dedicated to providing comprehensive support to help you succeed. Reach out to learn more about our support offerings.

Yes. Updates and upgrades are part of our software maintenance plan. We regularly release updates to enhance functionality, improve security and introduce new features, ensuring that your software remains up-to-date and equipped with the latest innovations.
If you’re interested in our products in the id-x-platform, simply reach out to us via email, telephone or our contact form. One of our experts will then schedule a kick-off meeting so we can delve into your requirements and existing benchmarking processes. Afterwards, we’ll arrange a meeting to showcase our demo version. During this presentation, we’ll highlight the unique benefits and functionalities of GOBENCH and/or GOIDEA, tailored specifically to your business needs. Don’t hesitate to take the first step towards optimizing your processes – get in touch with us today to explore how our solutions can benefit you.
The id-x-platform comprises the entire suite of tools and services from INDEC. There are currently six core elements to the id-x-platform: consulting services, our GOBENCH benchmarking tool, the GOIDEA innovation management solution, industry events, technology development and our network of partners.
We ensure cybersecurity through rigorous data encryption, adherence to international standards like ISO/IEC 27001, compliance with the GDPR, and hosting our services on Microsoft Azure, which offers advanced threat protection and continuous monitoring. Read more about cybersecurity at INDEC.
Yes. INDEC is actively exploring AI in collaboration with the University of Applied Sciences and Arts Dortmund. Our AI-supported benchmarking, particularly for GOBENCH, aims to automate tasks like image cropping, 3D model creation and part classification. We’re also working on AI-powered chatbots to enhance user interaction. In addition, we’re exploring cutting-edge technologies like deep learning, computer vision and large language models. Read more about AI at INDEC.

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